Privacy and cookie policy

Carlheim Privacy Policy
Effective Date: [2025-02-20]

1. Introduction

Carlheim Design Group AB ("Carlheim", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carlheim.com and use our services.

We comply with data protection regulations, including the General Data Protection Regulation (GDPR), UK GDPR, and applicable US privacy laws.

2. Information We Collect

We collect the following information when you interact with us:

a) Information You Provide

Name, address, phone number, and email address.
Payment information (processed securely via third-party providers).
Communication details (emails, support requests).
Order history and product preferences.

b) Information Collected Automatically

IP address, browser type, and device information.
Cookies and tracking technologies (see Section 7: Cookies & Tracking).
Website usage data (pages visited, time spent on site).

c) Information from Third Parties

Payment providers and delivery services.
Analytics and advertising partners (e.g., Google, Meta, Shopify).

3. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer service and support.
Improve our website and services.
Personalize marketing communications (with your consent).
Comply with legal obligations.

4. Legal Basis for Processing

Under GDPR, we process personal data based on:

Contract: To fulfill orders and provide services.
Consent: For marketing and cookies (see Section 7).
Legal obligations: Compliance with tax and accounting laws.
Legitimate interests: Business operations and fraud prevention.

5. Sharing Your Information

We share information with:

Service providers: Payment processors, shipping companies, and IT support services.
Marketing partners: For personalized ads (only with your consent).
Legal authorities: If required by law or to protect our rights.

We never sell your personal data.

6. International Data Transfers

As we operate internationally, your data may be transferred outside the EEA. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze website usage, and provide targeted advertisements.

Consent Management

Our website uses a cookie banner that allows you to accept or deny cookies.
We have implemented Google Consent Mode to respect your choices regarding cookies and tracking.
You can change your cookie preferences at any time via our Cookie Settings link available in the website footer.

8. Your Privacy Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data.
Withdraw consent at any time.
Object to certain processing activities.
Request data portability.

To exercise these rights, please contact us at info@carlheim.com.

9. Data Retention

We retain your data only as long as necessary to provide services and comply with legal requirements:

Order data: Retained for 7 years to comply with tax laws.
Marketing data: Retained until you withdraw your consent.

10. Security Measures

We use industry-standard security measures to protect your information. While we strive to safeguard your data, no method of transmission over the Internet is completely secure. We recommend adopting safe browsing practices.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to request its removal.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website.

Last updated: [2025-02-20]

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Carlheim Design Group AB
Marsvägen 10, SE-692 34 Kumla, Sweden
Email: info@carlheim.com